Continental hiring for Jr. Engineer Job 2023 | Diploma Job | Experience Job | Bangalore Job

SAP Hiring freshers for Support Engineer job role, your job location will be SAP Hyderabad office. As a SAP Support Engineer you will work closely with customers and consultants, providing assistance and resolving issues related to Callidus products and layered components. They will triage incoming case requests, research and troubleshoot technical problems, and maintain effective communication with internal and external stakeholders. The Support Engineer role requires a strong knowledge in relational databases, scripting languages, and experience with Tomcat/Weblogic and SSO/SAML integration. Excellent organizational, communication, problem-solving, and listening skills are essential. The candidate should be self-motivated, dependable, and have a positive attitude. The position may involve variable working hours and weekends.

About Company:

SAP is a globally renowned technology company that specializes in enterprise software solutions. With its headquarters in Germany, SAP provides a wide range of products and services to help businesses streamline their operations, manage resources, and drive digital transformation. SAP offers innovative solutions in areas such as ERP, CRM, supply chain management, human capital management, and more. SAP India, a subsidiary of SAP, is a key player in the Indian technology market. With offices in major cities across the country, SAP India delivers cutting-edge software solutions and services to a diverse range of industries, empowering businesses to optimize their processes and achieve growth.

SAP HIRING 2023:

Role: Associate Solution Support Engineer

Company: SAP

Batch: 2018/19/20/21/22/23

Experience: Fresher

Location: Hyderabad

Salary: INR 5-15 LPA (expected)

YOUR WORK AND RESPONSIBILITIES IN THIS SUPPORT ENGINEER JOB ROLE:

Serve as the initial contact person for all customers, consultants, and partners of Callidus.
Evaluate and prioritize all incoming case requests received through the web and phone.
Offer phone, chat, and email support to customers, consultants, and partners regarding the utilization of Callidus products and associated components, including data transformation tools and report writing tools.
Initiate the initial response for all incoming cases by assessing their severity, determining the next steps, and providing an estimated time of arrival for the subsequent communication.
Conduct thorough research, analysis, and troubleshooting to effectively diagnose and resolve technical issues.
Deliver phone support to customers who contact for updates or escalations regarding their cases.
Take proactive measures to communicate client status, concerns, and issues to the relevant management team.
Foster and sustain productive relationships with both internal and external customers.
Actively engage in the SalesCloud Community by participating in product forums and posting knowledge-based content.
Ensure accurate and up-to-date documentation of issues by consistently updating the support case tracking system.
Collaborate with the Quality Assurance and Engineering teams to assist in the identification, reporting, and resolution of product defects.

ESSENTIAL SKILLS FOR SAP SUPPORT ENGINEER JOB:

Experience working with Relational Databases such as Oracle or HANA and building complex queries.
Experience with Linux and Windows operating systems.
Candidates should possess knowledge of Tomcat and/or Weblogic.
Candidates should have knowledge of SSO/SAML integration.
Having experience in Sales Cloud Commissions (Callidus) is preferred.
Having knowledge of Business Objects 4.x and Crystal/Webi reports is preferred.
Having knowledge of Informatica 10.x is preferred.
Having familiarity with scripting languages such as JavaScript, Groovy, and Python is preferred.
Possessing exceptional organizational abilities, strong customer relationship skills, and excellent verbal and written communication capabilities.
Demonstrating high reliability and professionalism.
Possesses excellent listening and problem-solving skills.

EDUCATIONAL QUALIFICATIONS REQUIRED FOR THIS JOB AT SAP:

BE/B-Tech (or equivalent) in any discipline.

0-3 years of experience in a customer support environment, SaaS experience a plus.

Batch: 2018/19/20/21/22/23

To apply or for more details check SAP job listing from below link:

Apply Now: Click Here

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Important Note:

Before applying for the job, it is important to carefully read and understand the job instructions and requirements. If your Resume / CV is selected for the next round, all communications regarding the job will be sent to your registered email address. It is important to regularly check your inbox, as well as your spam mail, for any updates once your Resume has been shortlisted.