PhonePe is hiring Fresher Candidates for Social Media Advisor Job 2023 | Customer Experience Job

PhonePe is actively hiring for the role of Social Media Advisor in Customer Experience through an off-campus drive. This is an excellent opportunity for freshers looking for PhonePe job. As a Social Media Advisor, you will play a crucial role in ensuring a seamless and delightful Customer Experience. This fresher job at PhonePe provides an exciting opportunity to work in a dynamic environment and contribute to the success of a leading digital payments platform. Apply now for the Social Media Advisor job at PhonePe and be a part of our growing team!

PhonePe is a leading digital payments platform in India that allows users to make seamless transactions, including money transfers, bill payments, and online shopping. The platform offers convenience, speed, and reliability, making it a preferred choice for millions of users across the country. PhonePe’s continuous efforts to innovate in the digital payments space have established it as a trusted and widely used platform in India’s digital ecosystem.

PHONEPE JOB 2023:

Role: Advisor Social Media, Customer Experience

Company: PhonePe

Batch: 2018/19/20/21/22/23

Experience: 0-2 years of experience

Location: Bengaluru

Salary: INR 3-4 LPA (Expected)

YOUR WORK AND RESPONSIBILITIES IN THE PHONEPE SOCIAL MEDIA ADVISOR JOB ROLE:

We are seeking specialists to join our Inhouse Customer Experience team. As a specialist, your main role will involve resolving customer issues and consistently seeking innovative solutions to enhance their experience. Your primary responsibility will be to address the problems faced by our customers, while continuously striving to find exceptional and creative methods to improve their overall satisfaction.

Demonstrate integrity and prioritize the customer’s needs in every interaction.
Address basic inquiries related to PhonePe accounts and transactions.
Adapt between phone and data channels as required.
Adhere to prescribed process guidelines to achieve resolutions.
Establish customer trust through effective interactions.
Meet productivity goals on an hourly and daily basis.
Utilize internal processes and resources to drive issue resolution.
Escalate concerns appropriately, seeking support from relevant teams.
Provide suggestions for process improvements.
Engage and educate customers to maximize their usage of PhonePe.

ESSENTIAL SKILLS FOR THIS PHONEPE CUSTOMER EXPERIENCE JOB:

Possess exceptional written and verbal communication skills.
Demonstrate a strong capacity for learning and acquiring new knowledge.
Actively listen and effectively handle objections.
Display a customer-centric approach and adaptability to various scenarios.
Collaborate well within a team, being flexible and receptive to feedback.
Ability to multitask, prioritize, and efficiently manage time.
Fluency in South Indian languages, both spoken and written, is preferred.
Proficiency in spoken and written English and Hindi is required.

EDUCATIONAL QUALIFICATIONS REQUIRED FOR THIS PHONEPE OFF CAMPUS DRIVE:

Any Graduate

Batch: 2018/19/20/21/22/23

Experience: 0-2 years of experience

Location: Bengaluru

To apply or for more details check PhonePe fresher job listing from below link:

Apply Now: Click Here

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Important Note:

Before applying for the job, it is important to carefully read and understand the job instructions and requirements. If your Resume / CV is selected for the next round, all communications regarding the job will be sent to your registered email address. It is important to regularly check your inbox, as well as your spam mail, for any updates once your Resume has been shortlisted.