Microsoft is excited to invite applications from recent graduates for the role of Technical Support Engineer at their Pune campus. This is a fantastic full-time, on-site opportunity for freshers who are passionate about technology and customer success to launch their career with a global leader. If you have BTech, BE, BSc in Computer Science, Information Technology (IT), and related fields and strong problem-solving skills, this Technical Support Engineer job is perfect for you.
Microsoft Job 2025 Overview
| Company: Microsoft | |
| Role: Technical Support Engineer | Experience Level: Freshers (0-1 years) |
| Location: Pune, Maharashtra | Eligible Batch: 2023, 2024, 2025 |
| Job Type: Full-Time | Salary/Stipend: ₹6 – ₹13 LPA (Expected) |
Microsoft Technical Support Job Description
As a Technical Support Engineer at Microsoft’s Customer Service & Support (CSS) team, you’ll be at the forefront of resolving technical issues for global customers. You will use cutting-edge AI tools to troubleshoot problems, ensure customer satisfaction, and help users achieve more from their Microsoft investments. This role is a launchpad for building a strong career in technology support.
Key Responsibilities in IT Support Engineer Job for Freshers:
- Use available tools to deliver solutions for customer technical issues of limited scope.
- Contact customers to understand their problems and keep them informed on the status and solution.
- Identify potential product defects and escalate them to senior engineers for resolution.
- Attend readiness trainings and case discussions to enhance your technical and problem-solving skills.
- Focus on resolving specific billing and subscription issues for customers with Azure subscriptions.
Required Skills & Qualifications
IT Support Skills Required for Microsoft Vacancy:
- Strong problem-solving and analytical abilities.
- Excellent customer service orientation and communication skills.
- Ability to collaborate effectively within a global and multicultural team environment.
- Basic understanding of technical concepts and a keen interest in innovative technologies like AI.
- Proficiency in reading, writing, and speaking fluent English.
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Eligibility Criteria for Job of Technical Support Engineer:
Education: Bachelor’s Degree in Computer Science (B.Tech/B.E.), Information Technology (B.Tech IT/B.Sc IT), or a related field.
Fresher graduates from the 2023, 2024, and 2025 batches are eligible to apply.
Other: Must be able to pass the Microsoft Cloud Background Check upon hire.
Internship Location: Pune, Maharashtra, India
Perks and Benefits of Microsoft Job:
- Industry-leading healthcare coverage.
- Educational resources & Microsoft product discounts.
- Savings and investment plans.
- Inclusive workplace culture.
- Paid time off and opportunities to network and connect within the industry.
Career Growth Opportunities
- Possibility of advancement to roles such as Senior Technical Support Engineer or Technical Advisor based on performance and requirement.
- Opportunity to specialize in cloud technologies like Microsoft Azure, AI-powered support solutions, and advanced troubleshooting methodologies.
Salary in Technical Support Job at Microsoft India:
The estimated Technical Support Engineer job salary at Microsoft is around INR 6 to 13 Lakhs Per Annum (LPA).
How to Apply for the Microsoft Job in Bangalore
To apply or for more information regarding entry level customer support engineer job, visit the Microsoft career page using the given link to submit your application.
Application Deadline: Rolling basis (apply early).
Explore Similar Opportunities:
| Company: Microsoft | Job Type: Freshers Job |
| Location: Pune | Role Focus: Technical Support Engineer |
| B.Tech | M.Tech |
| Computer Science, IT | Electronics |
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Frequently Asked Questions (FAQ)
(Q1) Can B.Tech 2025 graduates in Computer Science apply for the Microsoft Technical Support Engineer role in Pune?
(A1) Yes, recent graduates from the 2024 and 2025 batches with a B.Tech in Computer Science, IT, or a related field are eligible to apply for this role.
(Q2) Is the Microsoft Technical Support Engineer position in Pune an on-site role?
(A2) Yes, this is an on-site only position based at the Microsoft office in Pune, Maharashtra. Remote work is not an option for this particular role.
(Q3) What is the primary focus area for a Technical Support Engineer in this Microsoft CSS team?
(A3) This specific role will be focused on resolving billing and subscription-related issues for customers using Microsoft Azure subscriptions.
What exactly does Microsoft do?
Microsoft Corporation is a global technology giant renowned for its software, hardware, and cloud services. Its mission is to empower every person and every organization on the planet to achieve more. In India, Microsoft has a significant presence with offices in major cities like Bengaluru, Hyderabad, and Pune, driving digital transformation across the subcontinent. Its Indian operations are crucial for global innovation, encompassing R&D, customer support, sales, and driving the adoption of cloud computing and AI solutions among Indian businesses and consumers.
